Training Details

Caring for Older Adults: Tools for Conflict Resolution

Purpose:

This interactive workshop equips eldercare professionals, social workers and mediators with essential skills to address the complex interpersonal, legal, emotional, and medical issues that arise in eldercare conflict. Through guided discussion, reflection, and case-based learning, participants will strengthen their ability to support aging families with clarity, compassion, and structure.

Learning Objectives:

By the end of this workshop, participants will be able to:

Identify common sources of conflict in eldercare, including financial, relational, and medical disputes.
Recognize signs of capacity limitations, undue influence, and psychological distress in elder clients.
Facilitate conversations that include the elder’s voice while maintaining safety and neutrality.
Apply at least three elder-informed mediation tools to reduce reactivity and support sustainable decision-making.
Distinguish between legal, ethical, and relational considerations in guardianship, POA, and caregiving disputes.

Event Cost:

$45.00

Event Information:

Thursday, Dec. 4, 2025

9 a.m. – 12:15 p.m.

In-person, location TBD

About the Presenter(s):

Amy Armstrong, MSW, LISW-S

Amy Armstrong, MSW, LISW-S, is the founder of The Center for Family Resolution and The Center for Coach Development. A licensed social worker in Ohio with a master’s degree from The Ohio State University, Amy serves as a mediation practice coach at OSU’s Moritz College of Law and works part-time in the Delaware County Domestic Relations Court under Judge Randall Fuller. She is a frequent presenter for the Association of Family and Conciliation Courts and a respected voice in family systems, conflict resolution, and coaching. Amy is the author of Real-Time Parenting and Mastering Boundaries: Claim Your Power to Resolve Conflict.

With a clinical and systems-oriented lens, Amy has worked extensively with families navigating conflict across the lifespan—from high-conflict co-parenting to eldercare disputes involving caregiving stress, capacity concerns, and generational tension. Her facilitation style empowers families to move from reactivity to clarity, helping professionals support aging individuals while honoring autonomy, safety, and the evolving needs of multigenerational systems.